In line with the directives of UAE’s visionary leadership towards enhancing government services and customer experience, the Ministry of Foreign Affairs and International Cooperation (MoFAIC) was keen to establish an advanced digital infrastructure to provide a range of electronic services to customers, proactively investing in advanced technologies to achieve readiness, accomplish tasks and meet the daily requirements of customers while ensuring business continuity with high efficiency.
His Excellency Faisal Eissa Lutfi, Assistant Undersecretary for Consular Affairs at the Ministry of Foreign Affairs and International Cooperation confirmed during the Strategic Partners and the Media briefings that the ministry provides all its services online in swift and simple steps, most importantly online attestations, whereby all customers can submit all transactions related to the attestation service through MoFAIC’s official website www.mofaic.gov.ae and the UAEMOFAIC smart application. “We urge customers to ensure all conditions and prerequisites are fulfilled before applying for the service, most importantly, they must ensure that documents they wish to have attested have been previously authenticated by the competent authorities before applying for the online attestation service, as the Ministry moves to close its Customer Happiness Centres starting July 18, 2022”.
His Excellency added: “MoFAIC has rolled out mechanisms to complete transactions through its website and smartphone application via courier service for individuals, in order to complete the attestation process by receiving the documents from the customer’s location and delivering the documents back to the customer’s preferred location. People of determination, senior citizens and senior residents will receive the needful support to complete their transactions by calling + 97180044444. Subscription packages are also available for companies.
MoFAIC customers, individuals and companies, can avail e-attestation services through MoFAIC’s website and smartphone application. The service includes the attestation of official documents and commercial invoices, to certify the authenticity of the seal and signature on documents, whether issued in the UAE or abroad.
MoFAIC’s top priorities include providing proactive, flexible and outstanding digital services available to customers around the clock, to achieve their aspirations by designing and developing a sustainable digital services system in partnership with the community, and to nurture customers’ trust and uplift their living standards.
Source: Ministry of Foreign Affairs & International Cooperation