QIB launches digital onboarding for new customers through mobile application

Qatar Islamic Bank (QIB) announced the launch of a new digital onboarding process allowing prospective customers to start a relationship with the Bank by opening a Savings or Misk account through the QIB Mobile App. This new development allows prospective QIB customers to open accounts in a fast, simple and convenient way from the comfort of their home, office or even when relaxing at a shopping mall or anywhere else.

Interested customers have to download the QIB Mobile app and through the use of digital identification technology scan the required documents (Qatari ID and passport in the case of expatriates), take a selfie and fill a few remaining personal data. Following quick real-time verifications of the above, the account is set up and a bank representative will contact the customer within few minutes, to agree on a time and place to deliver their debit card and complete the process.

To facilitate a seamless experience, the Bank has also introduced the new Live Chat feature as part of the onboarding process. This allows customers to directly get in touch with a QIB customer service representative if they have any queries or need further support at any time during the onboarding process.

Commenting on the new service, D. Anand General Manager, Personal Banking Group, said: QIB takes pride in introducing the digital onboarding experience. The launch of this innovative process is testament to the Bank’s commitment to the current digital demands.

Digital onboarding will allow customers to conveniently and seamlessly open an account in few minutes enabling us to better serve our customers and eliminate the waiting hours and paperwork while starting a new banking relationship, Anand added.

QIB’s Misk Account is an innovative savings account that aims to encourage savings by building and rewarding positive financial habits. Every week, five lucky winners are rewarded with cash prizes worth 10,000 Qatari Riyals. In addition, two monthly winners are getting cash prizes worth QR 50,000 and one winner will receive the annual grand prize of QR 1,000,000. To enter the draw, the customer must maintain a minimum of 10,000 Qatari Riyals and every additional 10,000 Qatari Riyals earns the customer one more chance in the draw.

QIB, over the past few years, has taken strides in facilitating and accommodating customers’ digital needs. Most recently, the Bank has launched Instant Finance – the fastest and simplest way to obtain personal financing in Qatar, which allows salaried Qatari customers to get pre-approved finance through QIB’s Mobile App within minutes.

Source: Qatar Islamic Bank