Naturalisation Sector Forum examines Customer Service Charter

WAM ABU DHABI, 29th December, 2013 (WAM) — The Customers’ Forum at the Ministry of Interior’s Naturalisation, Residency and Ports Sector has stressed the importance of the Customer Service Charter in providing outstanding services to both institutions and individuals. It also emphasised the charter’s role in upgrading the services’ standards so as to be easily accessible for all.

The Forum was organised by the General Directorate of Residency and Foreigners Affairs in Abu Dhabi at the Dusit Thani Hotel. The participants tackled the services provided by the Sector to the public. It was attended by Brigadier Ghareeb Al Hosani, Director-General of Ports and Airports, Brigadier Saeed Rakan Al Rashedi, Head of the Naturalisation Department at the Ministry of Interior and a number of strategic partners.

Colonel Salim Ali Al Qattam Al Zaabi, Director-General of Residency and Foreigners Affairs in Abu Dhabi, noted that customer satisfaction is a strategic value and the ultimate goal of all initiatives and projects, given that customer satisfaction is the criteria for success and excellence. “When the higher leadership gave its instructions to make the Emirates one of the best countries in the world by 2021, we set our sights to achieve this ambitious vision at the Ministry of Interior level. We adopted excellence as an approach and means to achieve this end,” Al Zaabi said.

He also underscored an abiding commitment to improve and develop performance of staff members, transform challenges into strengths, and increase customer satisfaction, so as to position the U.A.E. as a hub of excellence in terms of government services delivery.


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