HIA Wins “Best Customer Experience Initiative” Award

Hamad International Airport (HIA) won the “Best Customer Experience” Initiative Award at the Future Travel Experience (FTE) Asia Awards 2018, which took place in Singapore, awarding the leading hub for transforming its terminal and bringing the FIFA World Cup experience to its travelers.

HIA initiatives has been selected as one of the most customer-centric “on the ground” initiatives implemented over the last 12 months.

Judged by an expert panel and criteria that evaluated the airport for initiatives that had an overwhelmingly positive impact on its customers, HIA was recognized for its success in merging its state of the art facilities, hospitable culture and love for football by delivering a month-long FIFA World Cup celebration during 2018 FIFA World Cup Russia in partnership with The Supreme Committee for Delivery & Legacy (SC).

Source: Government of Qatar