Heathrow Airport installs ICM’s self-service bag-drop units

Tech firm ICM Airport Technics has installed more than 100 Series 1 Type 2 self-service bag-drop (SSBD) units in Terminals 2, 3 and 5 at Heathrow Airport.

The SSBD units, which have been designed and deployed by ICM Airport Technics, decrease travellers’ check-in times and are currently being used by several airlines, including British Airways, Delta Air Lines, Lufthansa, and Virgin Atlantic.

The milestone of over 100 installations was achieved after a framework agreement was signed between ICM and Heathrow in early 2018. The partners agreed to collaborate on an integrated SSBD product for use in all Heathrow terminals.

As part of the agreement, ICM provided the units, equipped with CUSS platform and White Label application and also offered managed support services.

The installation of SSBD units forms part of Heathrow’s larger automation programme to provide self-service options to passengers.

The automation programme comprises a biometrics project, under which biometrics will be used across the passenger journey, including bag-drop.

ICM UK managing director Mike Sanderson said: We are thrilled by Heathrow’s adoption of ICM’s self-service bag-drop technology, and proud to be at the forefront of technological advancements at the world’s best-known airport.

Having such a large presence at yet another world-class airport confirms ICM’s position as a leader in the self-service bag-drop market.

In October 2018, Heathrow unveiled plans to spend Pound 50m ($66.17m) on biometric technology and will complete an initial launch by summer 2019.

Source: Civil Aviation Authority