Doha Bank Achieves Continuation of ISO20000 for IT Service Management


Doha Bank has been recommended to continue the ISO20000 Certification, for its continuous compliance to global standard for IT Service Management. The bank was certified in 2007 and has been maintaining and improving the IT processes since then.

ISO 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. The certification advances the dedication to continual improvement of the service management system.

“Highest standard of service delivery requires ongoing innovation on Information Technology thus enabling efficiency and convenience of banking services. In order to ensure we meet the goal of quality of service, we are committed to follow international best practices and standards. The ISO certification represents official recognition for Doha Bank’s Technology Department’s commitment to quality, to applying good business practices, and their expertise as a provider of IT services to the Bank. This emphasise the Bank’s commitment to provide integrated operational and support processes that ensure management commitment, effective monitoring and continuous process improvement.” Dr. R. Seetharaman, Group CEO said.

“We have always had a clear vision towards IT Service Management. Our objective of implementing an IT Service Management system is to continuously improve the quality of service to our customers in a well-managed and consistent way. Our highly skilled IT team is dedicated towards providing high quality services to our customers and the business departments of the Bank”. Mr. Peter John Clark, Chief Operating Officer.

Doha Bank has defined its policy for IT Service Management as “To adopt and adapt state of the art IT technology integrating with people and processes to support and improve all business processes”.


Source: Doha Bank