Commercial Bank launches CB Video Relationship Manager

Industry

​​Doha, Qatar: Commercial Bank, the leading digital bank in Qatar, has introduced CB Video Relationship Manager. Through this service, premium customers who are with Commercial Bank Private Banking and Sadara, can meet their Relationship Manager without having to visit a branch or a lounge.
CB Video Relationship Manager is more than a video conferencing tool. Though similar in use to the many platforms customers are already familiar with, it has additional special features that Commercial Bank once again brings first to the market in Qatar. The CB Video Relationship Manager allows customers to do everything they would normally do, if they were physically face to face in the Bank.
Customers have already trialed this exclusive service for the past month and given feedback on how easy and convenient it is. A long standing loyal Sadara customer, commented: “It’s amazing, I have never seen anything like this before. I prefer not to complete forms but doing it with my Relationship Manager together was easy. Overall very nice.”

Generally, customers have stated how much they like the ability to complete applications, exchange documents and submit instructions using this service with a digitally recorded signature. They are reassured by doing this together with their Relationship Manager, on a scheduled appointment, knowing that the latest in cybersecurity technology, keeps their data, conversations and documents private and confidential.
Commercial Bank’s Group CEO, Joseph Abraham said: “We regard exceptional client experience as a competitive advantage, and it is at the center of our strategy. In this context, we are continuing to invest in our digital technology capabilities to seamlessly provide the highest levels of service for our customers.”

Amit Sah, EGM and Head of Retail Banking quoted: “This service is far more than just a video conference facility. It is digitally secure, fully functional and allows document exchange electronically, making it incredibly easy for our premium customers to discuss with us the typically more complex side of their banking needs. As we continue with our digital innovation, we see this service being accessible for a wider range of customers who can benefit from the convenience.”
This service adds to the impressive array of technology solutions provided by Commercial Bank, that empowers customers with choice and ease of access when banking.

Commercial Bank recently received the “Best Digital Bank” award in Qatar for the year 2021 by AsiaMoney Magazine as well as the “Best Bank” award in Qatar from both Euromoney and Global Finance. These awards emphasize on the bank’s ability to provide customers with the majority of their banking needs through its digital channels and award-winning mobile application.

 

Source: Commercial Bank of Qatar