DOHA, Qatar, Qatari Interior Ministry’s Airport Security and Passports Department, has opened an office for the activation of e-gate services, both at the departure and arrival terminals of Hamad International Airport (HIA).

The system is available for use for any resident over 18 years of age, through their ID and passport, whether departing or arriving in the country.

The office includes five self-service machines to facilitate travel procedures through e-gates, for those who didn’t have their bio-metric data activated before, Colonel Muhammad Rashid Al Mazroui, director of the Airport Security and Passports Department, said.

Travellers can now update their bio-metric data in less than a minute, thanks to a software that the ministry introduced to the self-service machines, Al Mazroui said, adding that, a lot of residents’ data are recorded in the bio-metric database and e-gates use these data, which makes it easier and faster to finish the check process at the e-gates.

“The bio-metric data activation office works around the clock and has a technician to assist travellers, in case they were unable to update their data at the [self-service] machine,” Al Mazroui said.

He added that, the ministry is working to increase the number of e-gates at the departure and arrival terminals to 35, to address the increasing need of travellers, to adopt smart technology in finalising their travel procedures.

He also invited travellers to use e-gates, to ease their travel experience without the need to line up for passport control counters, noting that, a counter was placed near the e-gates, to assist residents in case they needed help in using e-gates, or requested an exit stamp in their passports.